Contact Us

Contact Us

We’re here to help.
If you have any questions about your order, our products, or need assistance, please don’t hesitate to contact LUMAZO. Our customer support team will get back to you as soon as possible.

Customer Support

📧 Email:
lumazo@jdy.kingkungmeta.com

We aim to respond to all inquiries within 1–2 business days (Monday–Friday, excluding U.S. public holidays).

Business Hours

🕘 Monday – Friday: 9:00 AM – 6:00 PM (U.S. Central Time)
🚫 Closed: Weekends & U.S. public holidays

Order & After-Sales Support

For faster assistance, please include the following information in your message:

• Order number

• Full name used on the order

• Email address used at checkout

• A brief description of your issue

This helps us resolve your request more efficiently.

Business Address

📍 LUMAZO
5603 Campbell Road
Houston, TX 77041
United States

Please note: This address is used for business correspondence and authorized returns only.
Returns must be approved in advance according to our Refund & Return Policy.

Consumer Protection & Legal Notice (U.S.)

• Response Time Disclaimer
  While LUMAZO strives to respond within the stated timeframe, response times may vary due to inquiry volume, holidays, or circumstances beyond our reasonable control.

• No Automatic Returns or Refunds
  Contacting customer support or submitting an inquiry does not automatically initiate a return, refund, or replacement. All such requests are subject to review and approval in accordance with our Refund & Return Policy.

• Order Verification & Fraud Prevention
  To protect our customers and comply with U.S. consumer protection and anti-fraud standards, LUMAZO may request additional information to verify your identity or order details before processing certain requests.

• Limitation of Liability
  To the maximum extent permitted by applicable U.S. law, LUMAZO shall not be liable for delays, losses, or damages arising from incorrect contact information, unsuccessful delivery attempts, system interruptions, or events beyond our reasonable control.

• Informational Purpose Only
  Any information provided by LUMAZO customer support is for general assistance purposes only and does not constitute legal, financial, or professional advice.

Additional Information

• For shipping-related questions, please refer to our Shipping Policy

• For returns or refunds, please review our Refund Policy

• For data-related inquiries, please see our Privacy Policy